ENO warrants our products to be in good condition upon receipt and free from manufacturing defects for a period of 2 years from the original date of purchase. If purchased through an authorized retailer, you may wish to first attempt return/exchange through the retailer though all warranty issues accompanied by as much purchase information available are eligible to be evaluated for possible repair or a onetime replacement. Each warranty item is processed individually once the warranty form (below) has been filled out. Please allow 2-3 business days for response once the application is submitted. Do not ship product prior to application response. ENO will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. ENO will not exchange or replace items purchased through unauthorized or closeout retailers e.g. eBay sellers, Craigslist, Sierra Trading Post, Amazon Treasure Truck or REI Garage Sale.
ENO will not issue refunds or exchanges for products purchased through our sale section.
PLEASE NOTE This warranty only covers manufacturing defects and does not cover:
For more information about keeping your gear in good condition, please visit our FAQs Page
ENO will replace product due to manufacturing defects. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.
ENO will only refund products purchased directly through www.enonation.ca. Product must be returned unused within three weeks of purchase. Returned product, once evaluated, will be refunded for the original amount less shipping costs. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.